Frequently Asked Questions

General Information 

  • Luxury Living Cleaning specializes in a variety of premium home cleaning and exterior maintenance services, including: 

    • Deep cleaning & regular maintenance cleaning

    • Move-in/move-out cleaning

    • Post-renovation cleaning

    • Airbnb & short-term rental cleaning

    • Lawn care (grass cutting, trimming, and cleanup for top-notch curb appeal)

    • Full home window cleaning (interior & exterior, including frames, sills, and tracks)

    • Professional carpet steam cleaning

    • Sofa & upholstery steam cleaning (restoring old, stained fabrics to a fresh, like-new condition) 

  • We provide services throughout Calgary, Alberta, and surrounding areas. If you’re unsure whether we cover your location, please contact us. 

  • You can book an appointment through our website, phone, or email. We recommend scheduling in advance to secure your preferred date and time. 

  • Yes! If you have a preferred cleaner, we will do our best to accommodate your request based on availability. 

Cleaning Process & Services 

  • No, you don’t have to be home. You can arrange key access or provide a door code for convenience and security. 

  • The duration depends on the size of your home and the level of cleaning required: 

    • Regular cleaning: 2-4 hours 

    • Deep cleaning: 4-6+ hours 

    • Move-in/out cleaning: Varies based on the home’s condition 

  • To maximize efficiency, we recommend decluttering personal items, securing valuables, and informing us of any special requests in advance. 

  • Absolutely! We offer custom cleaning plans based on your specific needs, whether you want extra attention on certain areas or a unique cleaning schedule. 

  • Yes! We provide professional lawn cutting, trimming, and cleanup services to enhance your property’s curb appeal. 

  • Our full home window cleaning includes both interior and exterior cleaning, along with frames, sills, and tracks to ensure a spotless finish. 

  • Yes! Our professional-grade carpet steam cleaning removes deep stains, allergens, and dirt, restoring your carpets to a fresh, like-new condition. 

  • Yes! We offer high-quality upholstery steam cleaning to revive stained sofas, chairs, and other upholstered furniture, making them fresh, clean, and comfortable again. 

Safety & Trust 

  • Yes! Our company is legally registered, fully insured, licensed, and bonded. Additionally, all employees undergo thorough background checks to ensure your home is in safe hands. 

  • Yes, we use non-toxic cleaning products that are safe for your family, pets, and home whenever possible. In cases of extreme buildup where a stronger product is necessary, we use only the proper amount—never exceeding what’s needed. Our team then follows a thorough cleaning process to ensure no residue is left behind, leaving your space safe for everyone.

  • We maintain high standards through a quality control process that includes regular staff training, spot-checks, and customer feedback. 

  • Customer satisfaction is our top priority! If you’re not satisfied, please contact us within 24 hours, and we will discuss any uncertainty.

  • Yes, our team arrives fully equipped with premium, professional-grade cleaning products and top-of-the-line equipment. We continuously invest in the best tools to deliver superior cleaning results.

Billing & Policies 

  • Pricing depends on factors such as home size, level of cleaning required, and specific services requested. Contact us for a free quote tailored to your home’s needs. 

  • Yes, we use Stripe, a highly secure and trusted payment processing system, ensuring that your billing information is 100% encrypted and protected. 

  • We accept credit cards, debit cards, and cash payments. Payment is required upon completion of service unless otherwise arranged. 

  • We require more than a 24-hour notice for cancellations or rescheduling. Clients will be charged 25% of the bill for cancellations within 24 hours

  • Yes! We provide discounted rates for weekly, bi-weekly, and monthly cleaning plans. Contact us to learn more about our loyalty pricing. 

  • Yes! Gift cards and cleaning service packages are available—perfect for housewarmings, new parents, or anyone who deserves a sparkling home.